Atmos suspends disconnections

Atmos Energy understands that the coronavirus outbreak may cause some customers to experience financial difficulty, whether because of illness, quarantine, or a disruption at work. As part of its commitment to serving and working with its customers throughout this difficult time, Atmos Energy has temporarily suspended natural gas disconnections.

“Atmos Energy’s commitment to safety, paired with our culture, has led us during unique times.  This will be no different,” said Kevin Akers, president and CEO of Atmos Energy. “We prepare year-round for the unexpected and will maintain our attention to detail, our passion for excellence, and our sense of urgency. We stand ready to take action and take care of our valued customers and employees while delivering the clean, safe, affordable, and reliable energy our customers require.”

Among the ways that Atmos Energy supports those who need it most, “Sharing the Warmth” is a program that leverages the generosity of customer donations with additional contributions by Atmos Energy to amplify the amount of assistance offered. Atmos Energy then partners with local nonprofit agencies to effectively reach those customers. 

Customers who need help paying their bill may visit atmosenergy.com/customer-service/get-help-paying-your-bill to locate the nearest community action agency for assistance.

Atmos also offers Budget Billing, which is based on a rolling, 12-month average of the bill.

For more information, call 888-286-6700.